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FAQ - Frequently asked questions |
  
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FAQ - Frequently asked questions |
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| • | Registration issues |
Q: How do you know if your product is registered?
A: Please select "About Comfort Keys" from the context menu to see the registration status.
Q: I have lost my Comfort Keys registration key. Now the program tells that is expired. How can I get my registration key back?
A: Send an e-mail to: lost-code@comfort-software.com from the same e-mail address you used when you purchased the license to use Comfort Keys. Please follow the format:
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From: (Your-name-here)
E-mail: (Your-e-mail-here)
Request: Please resend me the Product Key
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| • | Using Comfort Keys issues |
Q: Can I use Comfort Keys on a network, so all users get the same results for key presses?
A: Yes. You can place your Actions File on a network resource and open it on any workstation.
Q: Program doesn't react to key combination at all.
A: Maybe another hotkey manager is running. If not, check that Comfort Keys is turned on.
Q: Does Comfort Keys support a "send email" action type?
A: Yes. Create the "Run program" Action and specify "mailto:" and the recipient's e-mail address.
Q: Can I use "Open URL" for FTP or Telnet?
A: Yes. When you create a Action, specify a standard URLs like "ftp://ftp.mycompany.com" or "telnet://mycompany.com" in the "URL to browse" text field.
Q: When Setup Wizard is re-run, will it delete all my previously created Actions?
A: No. All your Actions will still be accessible. The Setup Wizard will simply add more shortcuts to your set.
Q: Can a key be deactivated on my keyboard?
A: Yes. Just create an Action with "Block shortcut" action type.
Q: Can the "Sleep" key be used in a shortcut?
A: No, the "Wake", "Sleep" and "Power" keys cannot be choosen as hotkey or a part of a key combination for any Action.
Q: I have a keyboard with extended keys, but Comfort Keys does not recognize any (or some) of them. What can I do?
A: First of all, please make sure that you do not have any keyboard-specific program installed and you do not install the software that is shipped with your keyboard (such a software can intercept keystrokes, so Comfort Keys will not catch them). Then, if your keyboard can be plugged into the "PS/2" port but is plugged into the "USB" port, try to connect it via PS/2.
Q: How to install another language and keyboard layout?
A: Follow these steps:
1. In the Windows Start menu, click Start , and then click Control Panel.
2. Double-click Regional and Language Options.
3. Click the Languages tab, and then click Details under "Text Services and Input Languages".
4. Click Add under "Installed Services", and then click the language you want to add and the keyboard layout you want to use for that language.
5. To configure the settings for the Language bar, click Language Bar under "Preferences".
Q: How do I transfer the program settings and data to another computer?
A: Unfortunately, this is not a one-click action.
You will need to do the following:
1. Save the general settings: Parameters –> Advanced -> Save to File.
2. Save the hotkeys settings file (the name of the file and its full path can be found in the title of the Keyboard Shortcuts Settings window).
3. Save the templates file (the name of the file and its full path can be found in the title of the Templates manager window).
4. Save the folder with clipboard data (the path to these files can be found in the settings of the Clipboard manager section).
5. Restore all these data on another computer.
Q: Why won’t the program start and why does it show an error message each time I run it?
A:
1. The program works under Windows 2000 and above only. Windows 95, Windows 98 and Windows CE are NOT supported.
2. Some of the program components may not have been installed. Please try reinstalling the program.
3. If you use Windows Vista or Windows 7, the program must be installed in the Program Files folder. It’s a security-related requirement for these operating systems.