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FAQ - Frequently asked questions

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Registration issues

 

Q: How to check if your software product is registered?

A: To see the application’s registration status, select About Comfort On-Screen Keyboard in its context menu.

 

Q: I’ve lost my Comfort On-Screen Keyboard registration key. Now the application tells me that it has expired. How can I get my registration key back?

A: Please send an email message to lost-code@comfort-software.com from the email address used for purchasing the Comfort On-Screen Keyboard license. Please use the following format in the message body:

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From: (Your name here)

Email: (Your email address here)

Software: Comfort On-Screen Keyboard

Request: Please resend me the Product Key

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Comfort On-Screen Keyboard usage issues

 

Q: Your application doesn’t react to any key combinations at all.

A:  Maybe that’s because another hotkey manager is running? Otherwise, please make sure that Comfort On-Screen Keyboard is turned on.

 

Q: How can I install another language and keyboard layout?

A: Follow these steps:

1.In the Windows Start menu, click Start, and then click Control Panel.
2.Double-click Regional and Language Options.
3.Click the Languages tab, and then click Details under “Text Services and Input Languages.”
4.Click Add under “Installed Services,” then click the language that you want to add, and then select the keyboard layout that you want to use for that language.

 

Q: The application doesn’t start and shows an error message each time I try to run it!

A: Please check this:

1.Our application works on Windows 2000 or above only. Sorry, but Windows 95, Windows 98, and Windows CE are not supported.
2.Maybe some of the application’s components have not been installed. Please try reinstalling the application.
3.Make sure to install the application to the Program Files folder. It’s a security-related requirement for new operating systems.

 

Q: Can I use the Sleep key in a shortcut?

A: No, you cannot. The Wake, Sleep, and Power keys cannot be used as a hotkey or part of a key combination for any action.

 

 

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